Shipping Policy

Last updated: September 16, 2026

This policy explains how orders placed at https://alderon-us.com are processed, shipped, and delivered. All prices and shipping charges are in U.S. dollars (USD).

1. Where We Ship

We currently ship to residential and business addresses in the 50 U.S. states and Washington, D.C. Shipping to U.S. territories, military (APO/FPO/DPO) addresses, and international destinations is not available from this store at this time. Some shipping services cannot deliver to P.O. boxes; if a service is not available for your address, it will not be shown at checkout.

2. Order Processing

Orders are processed and shipped within 1 to 2 business days (Monday to Friday, excluding federal holidays). Orders placed on weekends or holidays are processed on the next business day. During peak periods, such as major promotions and the holiday season, processing may take up to 3 business days.

3. Shipping Options and Delivery Estimates

The shipping options available for your address, their exact cost, and the estimated delivery window are shown at checkout before you complete your order. Any free shipping promotion in effect is applied automatically at checkout.

Service	Estimated delivery (after shipping)	Cost
Standard Shipping	3 to 7 business days	Shown at checkout
Expedited Shipping	1 to 3 business days	Shown at checkout

• Delivery estimates are counted in business days from the day your order ships, not from the day it is placed.
• Deliveries to Alaska and Hawaii may take an additional 2 to 5 business days.
• Estimates are provided by our carriers and are not guaranteed. Weather, carrier volume, and other events outside our control can cause delays.

If we are unable to ship your order within 30 days of the order date, or within any shorter time we stated when you ordered, we will notify you and give you the choice of waiting or canceling for a full refund.

4. Tracking Your Order

Every order is shipped with tracking. Once your order ships, you will receive an email with your tracking number and a link to follow the package with the carrier. Tracking information can take up to 24 hours to update after the shipping confirmation is sent.

5. Shipping Address

Please make sure your shipping address is complete and correct before placing your order. We are unable to guarantee changes once an order has been processed. If a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment; additional shipping charges may apply. We are not responsible for delays or non-delivery caused by an incorrect address.

6. Delivery Problems

Delayed package: If your package has not arrived within 5 business days after the end of the estimated delivery window, contact us with your order number and we will investigate with the carrier.

Marked as delivered but not received: Check with members of your household, neighbors, and your building's mailroom or front desk, and look for a safe-place note from the carrier. Carriers sometimes mark packages as delivered up to 24 hours before they arrive. If the package still cannot be found, contact us within 7 days of the delivery scan so that we can open a claim with the carrier.

Lost package: If the carrier confirms that a package was lost, we will send a replacement where one is available or issue a full refund.

Damaged package: If your order arrives damaged, please keep the packaging, take photos, and contact us within 30 days of delivery. See our Refund and Returns Policy for details.

7. Sales Tax and Shipping Charges

Shipping charges are shown at checkout before you complete your order. Sales tax is collected where required by law and is calculated at checkout based on your shipping address.

Contact

If you have any questions about shipping, please contact us:

Email: support@alderon-us.com
Website: https://alderon-us.com