Shipping Returns
Everything you need to know at a glance. Full details are in our Shipping Policy and Refund and Returns Policy.
Shipping
We ship to all 50 U.S. states and Washington, D.C. Choose your service at checkout; the exact cost for your address is shown before you pay, and any free shipping promotion is applied automatically.
| Service | Estimated delivery (after shipping) | Cost |
|---|---|---|
| Standard Shipping | 3 to 7 business days | Shown at checkout |
| Expedited Shipping | 1 to 3 business days | Shown at checkout |
- Orders are processed within 1 to 2 business days (up to 3 during peak periods). Delivery estimates count from the day your order ships.
- Deliveries to Alaska and Hawaii may take an additional 2 to 5 business days.
- Every order is tracked. You'll receive a tracking link by email as soon as your order ships.
- Some services can't deliver to P.O. boxes; checkout shows the services available for your address.
- We can't currently ship to U.S. territories, APO/FPO/DPO addresses, or international destinations from this store.
Returns
You have 60 days from delivery to return any item that is unworn, unwashed, and unaltered, in its original packaging with all tags attached. Returns are free: we provide a prepaid label for every U.S. order.
- Email support@alderon-us.com with your order number and the item(s) you'd like to return.
- Within 2 business days, we'll send you a prepaid return label and instructions.
- Pack the item securely (shoeboxes go inside another box), attach the label, and drop the package off at the location shown on the label.
- Keep your drop-off receipt until your refund has been issued.
For hygiene reasons, socks, underwear, and swimwear can't be returned once opened or worn, unless defective.
Refunds
- Issued to your original payment method within 5 to 7 business days after your return arrives and is inspected. Your bank may take a further 3 to 5 business days to post it.
- Original shipping charges are refunded when the return is due to our error, or when you cancel your entire order before it ships.
Exchanges
We don't offer direct exchanges. For a different size, color, or product, return the original item for a refund and place a new order — no need to wait for the refund.
Damaged, defective, or incorrect items
Contact us within 30 days of delivery with your order number and photos of the item and packaging. We'll arrange a free return and send a replacement where available, or refund you in full including the original shipping cost.
Changing or canceling an order
Email us as soon as possible with your order number. Orders that haven't shipped can be changed or canceled for a full refund. Once an order has shipped, it can be returned under the 60-day policy.
Questions? Email support@alderon-us.com — we reply within 24 hours on business days.