Faq

Choose your size and color on the product page, add the item to your cart, and follow the steps at checkout. You'll receive an order confirmation email right away with all the details.

No. You can check out as a guest. An account is handy if you want to track your orders in one place and check out faster next time.

Email us as soon as possible with your order number. If your order hasn't shipped yet, we'll change or cancel it and refund you in full. Once it has shipped, it can't be canceled, but you can return it under our 60-day policy.

Check your spam or promotions folder first. If it isn't there, the email address may have been mistyped. Send us your name and the date of your order and we'll resend the confirmation.

One discount code can be applied per order, unless the promotion says otherwise. Codes can't be added to an order after it has been placed.

All major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay, and any other payment method shown at checkout.

All prices are in U.S. dollars (USD). Shipping costs and any applicable sales tax are shown at checkout before you complete your order.

Sales tax is collected where required by law and calculated at checkout based on your shipping address.

Yes. Your payment is processed by our payment providers on PCI DSS compliant systems, and your data is encrypted in transit. We never see or store your full card number.

This store ships to all 50 U.S. states and Washington, D.C. We can't currently ship to U.S. territories, APO/FPO/DPO addresses, or international destinations from this store. Customers in the United Kingdom can shop at alderon-uk.com, and customers in Germany at alderon-de.com.

Shipping costs depend on your address and the service you choose, and are shown at checkout before you pay. Any free shipping promotion in effect is applied automatically.

Orders are processed within 1 to 2 business days. After that, Standard Shipping takes an estimated 3 to 7 business days and Expedited Shipping an estimated 1 to 3 business days. Deliveries to Alaska and Hawaii may take an additional 2 to 5 business days. Estimates come from our carriers and aren't guaranteed.

Every order ships with tracking. As soon as your order is on its way, you'll receive an email with a tracking link. Tracking can take up to 24 hours to update after that email is sent.

Check with members of your household, neighbors, and your building's mailroom or front desk, and look for a safe-place note from the carrier. Carriers sometimes mark packages as delivered up to 24 hours before they arrive. If it still hasn't turned up, contact us within 7 days of the delivery scan so that we can open a claim with the carrier.

We're sorry. Email us within 30 days of delivery with your order number and photos of the item and packaging. We'll arrange a free return and send a replacement where available, or refund you in full including the original shipping cost.

Some shipping services can't deliver to P.O. boxes. Enter your address at checkout and you'll see the services available for it.

You have 60 days from the delivery date to return any item that is unworn, unwashed, and unaltered, in its original packaging with all tags attached. Full details are in our Refund and Returns Policy.

Yes. We provide a prepaid return label for every order shipped within the United States.

Email support@alderon-us.com with your order number and the item(s) you'd like to return. Within 2 business days we'll send you a prepaid label and instructions. Pack the item securely, attach the label, drop the package off at the location shown on the label, and keep your receipt until your refund is issued.

Of course — just as you would in a store. Try them indoors on a clean, soft surface so that the soles stay unmarked, and keep the shoebox intact. If you return them, please ship the shoebox inside another box rather than using it as the shipping box.

Once your return arrives and is inspected, we issue your refund to the original payment method within 5 to 7 business days. Your bank or card issuer may take a further 3 to 5 business days to post it.

Original shipping charges are refunded when the return is due to our error — a damaged, defective, or incorrect item — or when you cancel your entire order before it ships. They aren't refunded for other returns.

Not directly. For a different size, color, or product, return the original item for a refund and place a new order. You don't need to wait for your refund before reordering.

For hygiene reasons, socks, underwear, and swimwear can't be returned once opened or worn, unless they are defective.

Our Size & Fit Guide explains how to take your measurements and includes size charts for clothing and footwear. Each product page also shows the sizes and equivalents available for that item. Still unsure? Email us your measurements and we'll recommend a size.

For relaxed and oversized styles, size down; for slim and tailored styles, size up. And remember that returns are free for 60 days, so there's no risk in trying.

Material details for each item are listed on its product page. If you have a question about a specific piece, email us and we'll help.

Always follow the care label first. Our Care Guide covers washing, drying, storing, and cleaning for fabrics, footwear, and accessories.

Email us the item and size you're looking for and we'll let you know as soon as it's available again.

Email support@alderon-us.com. We're available Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM (Eastern Time), and we aim to reply within 24 hours on business days. Including your order number speeds things up.

We use your information to process your orders and, if you've opted in, to keep in touch. We don't sell it for money. Our Privacy Policy explains everything, and you can manage your advertising choices at any time on our Your Privacy Choices page. Every marketing email includes an unsubscribe link.